SHIPPING & RETURNS
Any products that are on back order or special order items may take longer to ship as they have yet to reach our office; We will give our customer a estimated time of arrival to our office for the out of stock product.
If no one is in attendance at a specified address a slip will be left in your mail box and the parcel taken to your nearest post office.
Grip & Lift Australia does not take any responsibility if you authorise for your parcel to be left at your house unattended. If you give instructions for your parcel to be left please ensure that it will be in a safe and secure place. We will not instruct Australia Post to leave your order unattended if it is valued at over $1000.
To check your address is in the Australia Post express network please view this page: http://auspost.com.au/parcels-mail/delivery-areas.html
We use Australia Post exclusively as they are very reliable.
Larger orders will generally take between 4 to 5 working days to be delivered; orders to Adelaide Metro areas usually take 3-4 working days after posting and NSW, VIC and QLD metro areas are usually 4-5 working days after posting. Please add an additional day if you live in country areas or in WA or NT.
If your order has not arrived in due time please contact us, if for whatever reason you can’t contact us (which would be in very rare circumstances) it is worthwhile contacting your nearest post office as many drivers don’t leave slips and in many cases we find orders there.
All orders are restricted to Australia; all currency is in Australian dollars.
All orders will receive a dispatch email from us containing Australia Post tracking numbers. This is sent when your order has been processed.
The tracking number may first appear as invalid. Tracking numbers are generally registered in the Australia Post tracking system at approx. 4pm each weekday. For example if you order is processed on a Sunday, your tracking won’t become valid until approx. 4pm Monday.
The first tracking update “Shipment information received” is when your order physically leaves our warehouse.
Shipment information approved is when our manifest information has been approved by Australia Post. The tracking status should then show as In Transit. This means it’s been lodged, processed by Australia Post and on its way to your address.
The tracking then wont update again until it is scanned into your local Australia Post mail centre (which could be up to 5 days or more depending on your location in Australia).
TRACKING YOUR ORDER
To track your order please go to http://auspost.com.au/track/
Please note that any spaces before or after your tracking number will make it appear invalid. Australia Post will only update the tracking status as it leaves here and then again when it reached your nearest post office (generally the day it is delivered to you), therefore if the only entry says Adelaide, that means it has left here and is in transit between here and you.
If you have any concerns about your order please call 0402744773 or visit website www.gripandlift.com.au
If you receive damaged goods or incorrect products, please do not dispose of the items, if possible take a photo and please contact us as soon as possible so we can arrange to replace or swap over items.
In the case of our error or goods damaged in transit, we will cover all transport charges.
If you change your mind about an ordered product then we will expect you to cover the shipping costs in returning the items to us. Please note there is a maximum limit of 1 per month here. If you change your mind and want to return an unopened product, we are happy to accept it (at your cost) if it is within 1 month from when you ordered the product.
Any opened goods will not be refunded, unless there is a problem with product quality.
In these circumstances when we can identify a problem we will give a full refund and pay shipping costs.