If you have any concerns about your order please call 0402 744 773 or visit website www.gripandlift.com.au
If you receive damaged goods or incorrect products, please do not dispose of the items, if possible take a photo and please contact us as soon as possible so we can arrange to replace or swap over items.
In the case of our error or goods damaged in transit, we will cover all transport charges.
If you change your mind about an ordered product then we will expect you to cover the shipping costs in returning the items to us. Please note there is a maximum limit of 1 per month here. If you change your mind and want to return an unopened product, we are happy to accept it (at your cost) if it is within 1 month from when you ordered the product.
Any opened goods will not be refunded, unless there is a problem with product quality.
In these circumstances when we can identify a problem we will give a full refund and pay shipping costs.